FAQs

How do I book an appointment?

To start, Contact Us directly via this website, phone or email so we can answer any of your questions and set up a good time for an initial evaluation. Please let us know if you are interested in at-home visits or if you plan to visit us on-site at BInTouch, Needham, Ma.Then you will be provided with a secure client portal (powered by Jane) to manage future appointments.

What should I expect on my First Visit?

  • Meaghan will bring everything needed. Including a treatment table and equipment.

  • For Home Visits: Please have enough space for the table and some room to move around.

  • Plan for a 90-minutes session (follow-up appointments are 60 minutes).

  • Wear comfortable, loose-fitting clothing to allow access to the treatment area.

What if I need to cancel?

Just let us know. We are here to help you when you are ready.

Where do I access my Client Portal?

Click link below.

Additional Questions:

  • We do not contract with insurance companies at this time. My Physical Therapy is an out-of-network provider and collects payment at the time of service. My Physical Therapy is not a Medicare or Medicaid Provider.

    We can provide you with the necessary documentation or “Superbill” to submit to your insurance for reimbursement and you can use FSA or HSA cards.

  • According to State Law, Massachusetts allows patients total, unrestricted access to therapy from a physical therapist. A physician referral is not required for a PT to evaluate or treat a patient. It is best-practice to confirm with your individual insurance company that they do not require a referral prior to reimbursing you.

  • Yes. Add it to your Client Portal. We also accept Credit Card, Check, Venmo, and Zelle.

  • Yes. Under the State Law, Massachusetts health care providers need to give patients who do not have insurance or who are not using insurancean estimate of the bill for medical items and services.

    You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.